Welcome to Top Sell Dress’s FAQ section. We’ve compiled answers to common questions about our premium fashion delivery service, effortless returns, and transparent shopping experience. Can’t find what you need? Email our UK-based support team at [email protected].
Product Questions
What types of clothing do you specialise in?
Our collections focus on premium dresses and curated wardrobe essentials, with special attention to timeless pieces in our Ghost Archive collection. We offer everything from satin midi dresses to capsule wardrobe staples.
Are your products ethically sourced?
Yes, we’re committed to responsible fashion. Our packaging is 100% recyclable, and we carefully select partners who share our values of quality and sustainability.
How can I find bargain items?
Explore our Ghost Archive section for special finds at reduced prices – perfect for building a capsule collection on a budget.
Order & Delivery
Where do you ship to?
We ship worldwide with our premium courier partners, excluding some remote areas and parts of Asia. All customs fees are calculated at checkout for complete transparency.
How long does delivery take?
Express Shipping (DHL/FedEx): 10-15 business days after dispatch (£12.95 flat rate)
Free Standard Shipping (EMS): 15-25 business days (free on orders over £50)
All orders are processed within 1-2 business days from our Inverness headquarters.
Can I track my order?
Absolutely! You’ll receive real-time tracking updates from our premium courier partners. Many customers tell us the tracking updates make waiting part of the excitement.
Returns & Exchanges
What’s your return policy?
We offer easy returns within 15 days of delivery. Your pieces must be returned in pristine condition with all original packaging. Please email [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Are there any hidden fees?
No surprise fees! All customs and import charges are clearly calculated at checkout so you know exactly what to pay.
Still have questions? Our UK-based customer care team is happy to help at [email protected]. We’re committed to bringing you radical value in fashion and service.
Ready to shop? Explore our new arrivals or discover treasures in our Ghost Archive.