Last Updated: [Insert Date]

At Top Sell Dress (“we”, “us”, or “our”), we value your trust as much as we value your style. Just as we carefully curate our premium dresses and Ghost Archive collections, we’re equally committed to protecting your personal information with the highest standards of security and transparency.

1. Information We Collect

To provide our seamless shopping experience, we collect:

  • Personal Details: Name, email address, shipping/billing address, and phone number when you place an order or create an account
  • Payment Information: Encrypted payment details through our secure payment processors (Visa, MasterCard, JCB, PayPal)
  • Device & Technical Data: IP address, browser type, device information, and how you interact with our website
  • Preferences: Your size preferences, wish lists, and purchase history to personalise your experience
  • Communication Records: Emails or messages exchanged with our UK-based customer care team

2. How We Use Your Information

We use your data with the same care we put into selecting our premium dresses:

  • To process and fulfil your orders from our global collections (excluding some remote areas and parts of Asia)
  • To provide real-time tracking updates through our premium courier partners
  • To improve our website and services, ensuring an elegant shopping experience
  • To communicate about your orders, our new arrivals, or exclusive Ghost Archive pieces (only with your consent)
  • To prevent fraud and enhance the security of our payment process

3. Data Sharing & Disclosure

We treat your data as carefully as we package our timeless pieces:

  • Service Providers: We share necessary information with payment processors, couriers, and IT service providers under strict confidentiality agreements
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
  • Business Transfers: In case of mergers or acquisitions, customer information may be transferred as a business asset
  • Never Sold: We do not sell your personal information to third parties

4. Data Storage & Security

Your information is as secure as our payment process:

  • Data is stored on secure servers with industry-standard encryption
  • We retain personal information only as long as necessary for our business purposes or as required by law
  • Payment details are processed through PCI-compliant systems – we never store full credit card numbers
  • Our Inverness-based team implements strict access controls to your data

5. Your Rights & Choices

You have control over your data, just as you do over your capsule wardrobe:

  • Access & Correction: You may review and update your account information at any time
  • Marketing Preferences: Opt-out of promotional emails by clicking “unsubscribe” or contacting us
  • Data Deletion: Request deletion of your personal data, subject to legal requirements
  • Complaints: Contact us at [email protected] with any concerns

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your shopping experience:

  • Essential Cookies: Necessary for site functionality and secure checkout
  • Analytics Cookies: Help us understand how customers use our site to improve our collections
  • Preference Cookies: Remember your size selections and other preferences
  • Marketing Cookies: Used with your consent to show relevant ads for our premium dresses

You can manage cookie preferences through your browser settings or our cookie consent banner.

7. International Data Transfers

As we serve customers worldwide (excluding some areas), your data may be transferred outside the UK/EEA. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

8. Changes to This Policy

We may update this policy as our collections evolve. Significant changes will be communicated through our website or email. The “Last Updated” date at the top indicates the latest revision.

9. Contact Us

For questions about this policy or your personal data, please contact our UK-based team:

Email: [email protected]
Postal: 81 Friars’ St, Inverness, GB IV5H 3CZ