At Top Sell Dress, we combine elegant fashion with exceptional service. Our Shipping & Returns policy reflects our commitment to making your experience as seamless as our premium collections.

Shipping Information

We deliver worldwide (excluding some remote areas and parts of Asia) with two reliable shipping options:

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Processing time: 1-2 business days
– Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over £50)
– Carrier: EMS
– Processing time: 1-2 business days
– Delivery time: 15-25 business days after dispatch

All orders are processed Monday-Friday. You’ll receive tracking information once your order ships.

Returns & Exchanges

We accept returns of unworn, unwashed items with original tags attached within 15 days of delivery. Please follow this simple process:

Return Process

  1. Submit a Return Request: Email [email protected] using our template below
  2. Await Confirmation: Our Inverness team will send return instructions within 2 business days
  3. Pack Securely: Include the item in original packaging with all tags and the completed returns form
  4. Ship Your Return: Send to:
    Top Sell Dress Returns
    81 Friars’ St
    Inverness, GB IV5H 3CZ

Important Notes:

  • Customers are responsible for return shipping costs unless the item is faulty
  • Always use a tracked service and retain proof of postage
  • Original shipping fees are non-refundable unless we made an error

Exchange Process

For size/color exchanges:

  1. Follow the standard return process above
  2. Clearly mark “EXCHANGE” in your email and specify your preferred replacement
  3. Standard shipping fees will apply to your new item

For faster service, we recommend placing a new order while returning the original item.

Refund Information

After we receive and inspect your return:

  • Refunds processed within 5 business days
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when processed
  • Allow 7-10 business days for funds to appear in your account

Non-Returnable Items

To maintain collection integrity, these items cannot be returned:

  • Ghost Archive collection (all marked as final sale)
  • Earrings and intimate accessories (for hygiene reasons)
  • Social Promotions items (unless faulty)

Faulty or Incorrect Items

If you receive a damaged/wrong item:

  1. Contact us within 48 hours at [email protected]
  2. Include photos of the issue and order details
  3. We’ll provide a free return label and expedite your replacement

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Top Sell Dress Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item details:
– Product Name:
– Size/Color:
– Reason for return:

[ ] I would like a refund
[ ] I would like to exchange for: [Specify size/color if applicable]

I confirm the item is unworn, unwashed, and has all original tags attached.

My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits only]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

For any questions, our UK-based customer care team is always happy to assist at [email protected].