Term and Conditions

Last updated: [Insert Date]

Welcome to Top Sell Dress (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website topselldress.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or have parental consent to purchase from our site. By placing an order, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account:

• You are responsible for maintaining confidentiality of your login details
• All activities under your account are your responsibility
• Notify us immediately of any unauthorized use

1.3 Intellectual Property

All content on our site (logos, designs, text, images) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our branding for any purpose without written consent
• Systematically extract data for commercial use

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However:

• Colors may vary slightly due to monitor settings
• Measurements are approximate – refer to our size guides
• We reserve the right to update product information without notice

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we will notify you and either:

• Offer a suitable alternative, or
• Cancel that item from your order with a full refund

2.3 Special Collections

Please note these special conditions:

• Ghost Archive: All items are final sale – no returns or exchanges
• Social Promotions: Only eligible for return if faulty
• Earrings and intimate accessories are non-returnable for hygiene reasons

3. Orders & Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Accept or decline orders at our discretion
• Limit quantities purchased per customer
• Verify payment information before processing

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We may adjust prices at any time but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm the payment method used is yours or you have authorization to use it.

3.4 Order Confirmation

You will receive:

• Immediate confirmation of your order submission
• A second confirmation when we dispatch your order
• Tracking information via email

4. Shipping & Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: via EMS for orders over £50 (15-25 business days after dispatch)

Processing time is 1-2 business days (Monday-Friday).

4.2 Delivery Areas

We ship worldwide except to:

• Parts of Asia (specific restrictions apply)
• Remote areas (determined by our carriers)

4.3 Delivery Issues

You are responsible for:

• Providing accurate delivery information
• Any additional customs/duties fees in your country
• Reporting non-delivery within 30 days of dispatch

5. Returns & Refunds

5.1 Return Policy

We accept returns of unworn, unwashed items with original tags within 15 days of delivery:

• Email [email protected] with our return request template
• Await confirmation from our Inverness team (within 2 business days)
• Ship returns to: Top Sell Dress Returns, 81 Friars’ St, Inverness, GB IV5H 3CZ

5.2 Return Conditions

• Customer pays return shipping unless item is faulty
• Original shipping fees are non-refundable (except our errors)
• Use tracked shipping and retain proof of postage

5.3 Refund Process

After we receive and inspect your return:

• Refunds processed within 5 business days
• Credited to original payment method
• Allow 7-10 business days for funds to appear

5.4 Exchanges

For size/color exchanges:

• Follow standard return process
• Mark “EXCHANGE” in your email and specify replacement
• Standard shipping fees apply to new item

6. Customer Responsibilities

• Provide accurate personal and payment information
• Check order confirmations carefully
• Inspect deliveries promptly and report issues within 48 hours
• Follow care instructions for purchased items
• Comply with all applicable laws regarding purchases

7. Our Liability

7.1 General Limitations

To the fullest extent permitted by law:

• We’re not liable for indirect or consequential losses
• Our total liability is limited to the order value
• We’re not responsible for delays beyond our control

7.2 Product Use

You agree:

• Products are for personal use only unless otherwise agreed
• We’re not liable for any allergic reactions to materials
• Follow all care instructions to maintain product quality

8. Privacy & Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your data.

9. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by Scottish law. Any disputes will be subject to the exclusive jurisdiction of Scottish courts.

11. Contact Us

For questions about these terms:

Email: [email protected]
Postal: Top Sell Dress, 81 Friars’ St, Inverness, GB IV5H 3CZ